Good information privacy practices are important to us.
Pomerium Pty Ltd (“us”, “we” or “our”) and affiliates use, collect, store and disclose information supplied to us in connection with our products and services, interacting on our website, or through any contact you make with us by phone, in person, by form submission or over email.
This policy details how we comply with the Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles (“APPs”). It is set out in five parts so you can find what you need, and the contents panel on the left tracks where you are.
The Definitions
What the law means by personal information, and what it protects most closely.
What Is Personal Information?
‘Personal information’ is information or opinion (in recorded form or otherwise) about an identified, or reasonably identifiable, individual. This includes your name, your date of birth and your contact details, and may also include information about your dealings with us.
‘Sensitive information’ is a sub-set of personal information, and includes information or opinions about your racial or ethnic origin, political opinions, memberships, religious beliefs, sexual orientation, health or criminal record.
The Collection
What we gather, where it comes from and why we hold it at all.
How We Collect Your Personal Information
We collect your personal information directly from you when you engage with us.
We may also collect personal information from third parties including our contractors and business partners, advertisers, mailing lists, recruitment agencies and government entities.
We may collect your personal information through various interactions you have with us, including for example:
- When you purchase a ticket from us through our website;
- When you contact us in person, by phone or email;
- When you participate in one of our surveys, marketing campaigns, competitions or promotions;
- From ticketing agencies who we engage to act as our ticketing agent;
- From third party contractors who we engage to assist us with our events;
- When you fill in a form including any form relating to a promotion of competition or if you subscribe to any mailing list;
- When you register for any other event or activity with us; or
- When we record or photograph you at any event we host.
We usually collect and hold your name, address, date of birth, contact information, gender and credit card details.
It is your choice to provide information to us. Wherever it is lawful and practicable, you have the option not to identify yourself when interacting with us. Please be aware that it is necessary for us to collect your personal information to enable us to issue your Exhibition ticket and otherwise engage with you including where you wish to purchase merchandise. As such, if you do not wish to provide your personal information, we may not be able to provide the services to you.
We only collect, use or disclose sensitive information about you if it is reasonably necessary for us to do so in order to perform our functions and if you have consented to us doing so, or if the law allows us to do so without that consent.
Our Purposes for Handling Your Personal Information
We collect, hold, use or disclose personal information:
- To communicate with you about the Exhibition, your tickets, any merchandise you have purchased or any related services that we provide;
- To contact you with information which we think you may find interesting, only where you have opted in to receiving such communication and until you withdraw such consents;
- Where we are otherwise required or authorised to do so by law; and
- Otherwise, to run our business.
The Sharing
Who else sees it, where it travels and what we will never do with it.
Disclosures
We may disclose personal information:
- To our related entities and any other entities that assist us to manage our website or otherwise operate the Exhibition (for example, our ticketing agent);
- To third party service providers, agents and contractors such as imaging firms, marketing firms and couriers;
- To event organisers, venue operators and promoters if they need this information to fulfil or administer your booking;
- To ticketing agencies that we engage;
- To our professional advisors and insurers;
- To regulators, government agencies, and law enforcement agencies or as otherwise required or authorised by law; and
- To others where you have provided your consent for us to do so.
We disclose personal information overseas to the United Kingdom, United States of America and India when supplying ticketing services and managing your data for marketing communications.
If we do disclose your information we ensure that the recipient is bound by an obligation of confidentiality, where it is lawful and appropriate to do so.
Marketing
We may send communications to you. You may opt out at any time if you no longer wish to receive our marketing information. You can make this request by using the contact details provided below, or by ‘unsubscribing’ from our email marketing messages.
We do not disclose your personal information (including your email address) to any third party for the purpose of allowing them to market their products or services to you.
The Care
How we keep it accurate, how we keep it safe and when we destroy it.
Data Quality
The accuracy of your personal information is important to us. We seek to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date and, in the case of use or disclosure, relevant.
Data Security
We hold your personal information in electronic format and we take stringent measures to protect that information from misuse, interference and loss and from unauthorised access, modification or disclosure.
When we no longer require your personal information, it is securely destroyed and/or deleted from our systems.
Your Rights
What you can ask of us, and what to do if we get it wrong.
Access
You may request access to the personal information we hold about you at any time, by using our contact details below. We will promptly acknowledge your request for access and let you know when we will provide you with the requested information. If we refuse access, we will provide you with a written notice which sets out (unless the law allows us not to specify a reason) the reasons for the refusal and how you can complain about our refusal. We may recover our reasonable costs for giving access to your personal information.
Correction
We seek to ensure that the personal information we hold is accurate, up-to-date, complete and, in the case of use and disclosure, relevant.
Where we believe that the information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.
Enquiries and Complaints
If you have any enquiries, concerns or complaints about this privacy policy, our handling of your personal information or our compliance with the Act or any related codes, please contact our Privacy Officer through privacy@pomerivm.com.
We usually respond in writing within 30 days, unless we need further information to respond to your enquiry, concern or complaint.
If you would like to make an enquiry or complaint about how we handle your personal information, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or via email at enquiries@oaic.gov.au.
Changes to This Privacy Policy
We regularly review this Policy and may make changes to it from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our website. This privacy policy was last amended on 30 June 2026.